FAQs
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When you provide your address information in the app or when you call us, we will notify you if your area is within our service coverage. However, please register as when we have enough registrations within an area, your route could become available right away.
Signup or login to the pickup/delivery application, select a date/time and provide details about your order. We pickup your order, bring them to our state-of-the-art plant for expert cleaning, and deliver back to you
We aim to deliver all orders back to our customers within 48 hours of pick up. Please note that special orders may take longer.
You do not have to be home to meet the driver, but you will be responsible for the safety of your laundry. Feel free to leave your laundry on your porch, with a neighbor or door person, or anywhere else accessible to our driver. Please include this information in the “Special Instructions” on the app so our driver knows.
You can call our store at (847) 983-0897 during business hours for questions about your order.
Please get in touch with our support team from the Feedback page with details about your order.
Just add it to the notes section on your order form.
You can enter your preferences in the notes section of the order form when you schedule a pickup from the app or via our website.
We are a 100% eco-friendly dry cleaning and laundry company that is owner-operated with a state of the art facility. No Middlemen, No Wholesalers. Our Quality transcends that of any other dry cleaners as we have full control of your items from the time we receive them to the moment we drop it off. Our GreenEarth facility prolongs the clothing life cycle and is especially effective in killing harmful bacteria and germs. We give back to our communities and make sure we are eco-friendly every step of the way.
The reason for this is simple. Liquid silicone is chemically inert, meaning it doesn’t chemically react with fabric fibers. It just carries the detergent to your clothes and gently carries away the dirt and oil. It also is very light in weight and has a very low surface tension, allowing it to gently penetrate fabric fibers and rinse away dirt in a way that water or perc cannot. So it cleans without being abrasive or aggressive, leaching dyes or damaging trims. That’s why it is such a safe and effective green cleaner for even the most delicate garments–beads, delicate lace, silk, cashmere, you name it–with GreenEarth, there’s nothing to worry about.
Yes, we do. We do free on-site consultation and provide you with a quote. Additionally, we work with your insurance providers/adjustors directly to ensure the process is smooth and hassle-free. Please visit our Restoration Cleaning page for more details.
Yes, we do. We specialize in end-to-end dry cleaning and laundry services for medical & healthcare centers, hotels, banquets, restaurants, fitness clubs, senior & assisted living, residential towers. Please visit our Commercial Partnerships page for more details.
To view our full list of prices, please visit our Pricing page. We offer competitive market pricing and unlike most dry cleaners and laundromats, we strive to be 100% transparent with our prices so you will know exactly what each item costs. We want to offer you the best prices always. If you see a price for green cleaning cheaper than that of what we have. Let us know and we will match the rate.
We have a $20.00 minimum on all pickup & delivery orders.
We accept MasterCard, Visa, American Express, Diners Club and Discover Card. We do not accept cash for pickup & delivery orders. Cash is accepted in-store only.
Contrary to popular belief, dry cleaning does not mean your clothing tumbles around in a dry basket of air. Clothes are deep cleaned in a safe liquid solution, the solution is extracted out, and then your clothes are steam pressed. During the cleaning process your clothes are wet from our cleaning solution. Dry Cleaning is a great way to safely clean garments and remove stains such as oil and grease. It is a great method for cleaning your specialty items or everyday wardrobe.
Professional laundry is very different from doing laundry at home. Your laundry is washed with soap and starch of your preference, and then placed wet on our state of the art equipment to give them the absolute best press. The solution has enzymes that help pull oils and sugars out of your clothing. 100% cotton is the safest material to process in commercial laundry. Anything else we recommend dry cleaning.
Sometimes things need a second chance! In our case, it will be a 4th chance. We make 3 attempts to correct an item before sending it back. If we don’t catch it. Please let us know and we will gladly redo. Whether it is for stain removal, pressing, or anything you’re not happy with, we will redo your item free of charge. For us to process a redo we require your phone number to track the last process date.
Urban Cleaners ensures that 100% of your items are returned to you in better condition than they were received. If something is ever lost or damaged please hold on to your receipt for that specific order and contact our store manager. All claims and adjustments must be made within 48 hours of original pickup.
Yes and no. Although we’re the experts and have a good idea on how each item should be cleaned, there is no certainty without the care label. The Federal Trade Commission laws require clothing care labels to state exactly how the garment needs to be cleaned. Dry cleaners must assume that the garment as well as any extra decorations or attachments such as beads or sequins on the garment can be cleaned according to the care label. Good rule of thumb is, when you don’t know how or if it’s supposed to be laundered, just dry clean it as our process won’t damage the item.
If you have a question that cannot be answered here. Please email hello@urbandrycleaners.com and we will be in contact with you within 24 hours. If it’s urgent, please call us during our main office hours at (847) 983 0897 between 9-6pm.